FAQ
HOW DO I PURCHASE A TICKET?
Visit our Schedule & Booking page and follow the prompts.
DO YOU OFFER PRIVATE TOURS?
Purefinder New York offers private tours for individuals, groups, and educational classes. Customized tours are also available for those seeking a crash course in NYC. For rates and inquiries, please use our contact page or email purefindernewyork@gmail.com.
CAN I PURCHASE A GIFT CARD?
Gift cards are available on our Schedule & Booking page and can be used for any available Purefinder New York tour.
WHAT IS YOUR REFUND POLICY?
Tickets are fully refundable up to 24 hours before the tour begins. All customers have the option to reschedule for any other tour on any date, subject to availability, at no extra cost.
WHAT IS YOUR WEATHER POLICY?
Purefinder New York tours will go ahead rain or shine, except in the event of extreme weather conditions. In the latter case, customers will have the option to receive a full refund or to reschedule for any available tour.
WILL I RECEIVE CONFIRMATION AFTER BOOKING?
An email will be sent to all ticket purchasers prior to each tour, providing the precise meet-up details, the endpoint, and the guide's phone number. Additionally, the start and end points of each tour are listed on the corresponding tour page on our website.
ARE PUREFINDER NEW YORK TOURS SUITABLE FOR CHILDREN?
Purefinder New York tours are designed around adult topics. However, children and teenagers are not prohibited from attending. Parents, guardians, and educators should assess the suitability of each tour by reading the description of our tours page. Please contact us with any queries.
WILL THE GUIDE ACCEPT TIPS?
Purefinder New York guides appreciate tips, big or small, especially if you have thoroughly enjoyed the tour. We also value your reviews on Tripadvisor, Google, and Yelp. Thanks in advance!
